Return & Exchanges

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Carrol Boyes Returns Policy:

**PLEASE NOTE: some of the below returns and exchange policy is only applicable in South Africa. For more information please contact us.**

We do not offer refunds on items purchased on this website, unless the item is deemed to be faulty or damaged by our Quality Control team.

We do not offer refunds OR exchanges on any discontinued or special priced items, or items that are part of our "On Promotion" or "Sale" range. If a discontinued, special priced, "On Promotion" or "Sale" item is potentially faulty, our staff or Quality Control team will need to personally examine the item. Should this item be deemed to be faulty we will then offer to exchange the item.

For hygiene reasons we do not offer refunds OR exchanges on earrings under any circumstances, unless the earrings are deemed to be faulty.

Returns & exchanges on website exclusive items are allowed within 7 days of receipt of the item/s. Website exclusive items may be returned to a store within 7 days of receipt, the item must include all original packaging and must be in original, saleable condition (unless deemed to be faulty). The store will simply facilitate the return but an exchange or credit note/e-voucher may not be issued immediately. During office hours an e-voucher will be issued, outside of office hours the item will need to be left at the store and an e-voucher will be issued when our Head Office reopens. Website exclusive items may also be returned to our Head Office in Cape Town but at the senders cost, please contact us to arrange this return for you.

All refunds or exchanges are done at the discretion of our website team at our Head Office in Cape Town.

Should you change your mind about an item that you have purchased and received, and provided that you retain all paperwork and original packaging, you are welcome to return it to any Carrol Boyes dedicated store for an exchange or an in-store credit note (not applicable to 'On Promotion' or 'Online Exclusive' items). Should you be unable to go into a store, please contact us to arrange the return.  We will organise collection of the item by courier.  Please note that you will be charged for any postage or courier costs incurred when returning the item. We will reimburse you with a Carrol Boyes online Gift Voucher less the charge for the return shipping. When returning from an international location please be aware that DHL is the preferred courier and that any returns costs are at your expense.

Should you receive a product that is defective in any way, please contact us within 72 hours of receipt. If possible, please provide us with a photograph of the fault or damage. We will arrange for the item to be returned to us, where our QC will examine the item to determine the source of the fault or damage. If the item is deemed to be faulty or damaged as a result of a manufacturing fault we will replace the item (stock dependant) or issue you with a full refund, including any additional delivery costs. If the item is not damaged as a result of a manufacturing fault we will return the item to you and you will be liable for all additional delivery costs.

 

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