We pride ourselves on producing functional art with premium materials and expert craftmanship which ensures the longevity of our products throughout generations. Should you wish to have your products’ original shine and looking brand new, you can send them at our repolishing and repairs department offer professional mechanical polishing and repairs at a nominal fee. Simply book in your item at one of our stores or you may courier your item to our head office in Cape Town marked for the attention of the Repairs Department. Please ensure that you have included complete and correct contact details with your repair request.
We can restore the shine and brilliance for any products made from stainless steel, aluminium or pewter.Exception:Any plated material such as chrome-plated, aluminium plated, bronze and copper.
Based on the condition of the item being brought for repolishing, we cannot guarantee that our repolishing will bring the item back to its original standard ( pitting marks, scuffed surface due to erosion, any water damage, aged product due to erosion).
This service is completed at Head Office by our production specialist, as such we might need to transport the product to assess the damage before any work is actioned.
Repairs
We will repair any products which are is scratched, chipped or peeling.
Kindly note the following for repairs:
Indicate to our Brand Ambassador in-store or via phone to our Repairs Department at head office if you require a quote beforehand
Whilst we can repair most items, if a pewter item breaks, we cannot repair this due to the low melting point of pewter
When enquiring on whether a repair is possible, please attach photos of the item as a whole and close-ups of the problem area for a quote
Lead times for repairs and repolishing is 6 to 8 weeks
To find your nearest store to book in a product, visit our store locator. Visit our Product Care and Use page for more information on how to care for your pieces.
For further enquiries, feel free to email cbonline@cbfa.co.za for assistance.
